Product Administrator
November 2001 to September 2005
TransACT Communications, Inc.; Concordantly, designed and developed structure of access permissions for each state where customers of this product reside; continuously monitored and managed customers online content and materials; continuously tested system for errors and accurately report to the development team; release permissions to new customers as they purchased services; removed access to customers when services were cancelled; modify permissions based on special needs. Position required a detail oriented, customer oriented individual; success depended on my field experience with this product and full knowledge of how customers utilized this product within their school districts.
Training & Implementation Specialist, Accounts Management
November 2001 to September 2005
TransACT Communications, Inc.; Concordantly, designing and conducting company training programs for customers; monitoring and reporting the effectiveness of training and implementation programs for customers throughout duration of each annual subscription; designing the training/implementation plan; familiar with a variety of the field's concepts, practices, and procedures; success was dependent on my field and customer experience and judgment to plan and accomplish goals, in addition to close relationships developed with care with the majority of our 3,000+ customer base; Accountable to achieving 80% annual customer retention rate, and acquiring 20% increase in annual profits through presentations to prospective customers. Reported directly to the president/CEO of the company. A wide degree of creativity and latitude contributed to my success.